Ecommerce Customer Support
Empathetic, on-brand responses across email, chat & social.
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New order · $128
CSAT 98%
Available for Remote Work · 2026
Helping Ecommerce Brands Deliver Better Experiences & Scale Faster.
I'm John Adeyemi — a professional Ecommerce Virtual Assistant specializing in Shopify support, customer service, CRM management, live chat, order processing, sales support, and community engagement.
5.0
Trusted by 40+ ecommerce founders
Response time
< 2 hours
Tickets resolved
12,400+
CSAT
98%
Based in
Lagos · Remote
About Me
A reliable partner behind the scenes of your ecommerce store.
I'm a dedicated Ecommerce Virtual Assistant with hands-on experience helping Shopify and DTC brands deliver world-class customer experiences. From answering tickets at 2am to moderating thriving communities, I treat every store like my own.
My approach combines empathy with precision — I'm calm under pressure, obsessive about brand voice, and quietly relentless about turning one-time buyers into loyal customers.
Customer support & live chat
Community moderation & engagement
CRM systems & sales support
Ecommerce operations & admin
0+
Years experience
0+
Brands supported
0+
Tickets resolved
0%
CSAT score
Services
Done-for-you support that scales with your brand.
A complete toolkit for ecommerce founders who want to focus on growth, not the inbox.
Shopify Store Management
Day-to-day store operations, theme tweaks & product care.
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Product Listing & Upload
SEO-friendly listings, variants, images, and collections.
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Order Processing
Fulfilment, tracking, refunds & returns — handled cleanly.
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Live Chat Support
Real-time answers that convert visitors into customers.
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Email Support
Inbox zero with thoughtful, brand-voice replies.
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CRM Management
Clean pipelines in HubSpot, Zoho, Klaviyo & more.
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Community Moderation
Discord, Telegram, Facebook & Slack — engaged and safe.
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Customer Retention
Win-back flows, loyalty touches, post-purchase care.
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Virtual Assistance
Inbox, research, SOPs — the admin work off your plate.
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Calendar Management
Scheduling, reminders & meeting prep, done quietly.
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Social Media Assistance
Scheduling, replies, DMs & light content support.
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Lead Generation
Targeted prospecting & enriched outreach lists.
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Sales Support
Follow-ups, quotes, and pipeline assistance that closes.
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Data Entry
Accurate, structured data across Sheets, Notion & CRMs.
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Discord & Telegram Mod
Community guidelines, spam-free, on-brand engagement.
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Administrative Support
SOPs, documentation & operational backbone work.
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Skills
Sharpened across every ecommerce touchpoint.
A blend of soft skills and software fluency — the exact stack ecommerce founders need from a remote VA.
Shopify Store Management95%
Ecommerce Customer Support98%
Live Chat & Email Support96%
CRM Tools (HubSpot, Klaviyo)90%
Community Moderation95%
Order Management & Fulfillment92%
Lead Generation & Sales Support88%
Social Media & Meta Business85%
Google Workspace & MS Office94%
Communication & Problem Solving97%
Skills & Tools
Fluent in the stack your store already runs on.
Shopify
Zendesk
CRM Management
Slack
Discord
Telegram
Canva
Google Workspace
Microsoft Office
Customer Support
Customer Retention
Community Management
Ecommerce Support
Sales Communication
Live Chat Support
Time Management
Problem Solving
Administrative Assistance
Lead Generation
Data Entry
Communication Skills
Portfolio
Real ecommerce work, real results.
A selection of tasks I've owned end-to-end for Shopify & DTC brands.
Store Ops300+ SKUs
Shopify Product Uploads
Uploaded 300+ SKUs with SEO-optimized titles, variants, collections and lifestyle imagery for a fashion DTC brand.
Support98% CSAT
Customer Support Dashboard
Built and ran a Zendesk pipeline handling 150+ daily tickets with a 98% CSAT and <2h first response.
CRM25k contacts
CRM Cleanup & Segmentation
Migrated 25k contacts into HubSpot, deduplicated records and built lifecycle segments for retention flows.
Community4.2k members
Discord Community Moderation
Grew an active Discord from 800 to 4.2k members with guidelines, AMAs, onboarding flows and spam control.
Brand Voice40+ templates
Email Support Samples
On-brand reply templates for refunds, shipping delays, product questions and win-back outreach.
Operations-22% errors
Order Fulfillment SOP
Documented end-to-end fulfillment process for a 3PL switchover, reducing mis-ships by 22%.
Why Work With Me
The qualities ecommerce founders actually need.
Fast Response Time
Replies in under 2 hours during business hours, with extended coverage available.
Reliable Communication
Clear updates, proactive check-ins, no ghosting — ever.
Detail-Oriented Workflow
Nothing slips through the cracks. SOPs, checklists & quality reviews.
Customer-Focused Service
Every reply treats your customer like they matter — because they do.
Adaptable Remote Worker
Comfortable across US, UK, EU and APAC time zones.
Organized & Efficient
Notion, ClickUp, Trello — pick your stack and I'll keep it tidy.
Professional Client Support
NDA-friendly, discreet, and easy to onboard into your team.
Work Experience
Five years inside ecommerce teams.
A track record of helping founders, support leads, and community managers keep operations smooth and customers happy.
2023 — Present
Community Moderator
ProfilePro HQ
- Moderate and engage active member community across Discord & Telegram
- Enforce guidelines, welcome new members, and surface support to leadership
- Coordinate AMAs, launches and growth-focused community campaigns
2022 — Present
Ecommerce Virtual Assistant
Shopify & DTC Brands (Freelance)
- Manage product uploads, inventory sync, and order processing across Shopify stores
- Run support inboxes via Zendesk, Gorgias and Intercom with brand-voice replies
- Coordinate 3PL fulfilment and returns across multiple regions
2021 — 2023
Customer Support Representative
Remote Ecommerce Team
- Resolved 150+ daily tickets with consistent 96%+ CSAT scores
- Led customer retention outreach, win-back flows and loyalty touches
- Built SOPs to onboard new support agents and standardize replies
2019 — 2021
Sales Representative
Retail & Online Brands
- Drove qualified lead generation and outbound prospecting
- Closed inbound conversations into recurring customers
- Built lasting client relationships through proactive communication
Testimonials
What founders say after working together.
"John runs our entire Shopify support inbox. CSAT is the highest it's ever been and our refunds are down 18%. He genuinely cares about the brand."
A
Amelia Chen
Founder, Lumière Apparel
"Hiring John was the single best ops decision we made last year. Thoughtful replies, fast turnaround, and a real understanding of ecommerce."
M
Marcus Hale
CEO, NorthStar Goods
"Our Discord went from chaotic to one of our biggest growth channels. John just gets community — moderation, engagement, the lot."
P
Priya Raman
Head of Brand, Atelier Fitness
"Reliable, organized, and incredibly easy to work with. John handles our CRM and lead follow-ups so well I forgot it was outsourced."
D
David Okafor
Co-founder, Mavenly DTC
"We onboarded John in 48 hours and he was already replying to customers in our brand voice. Highly recommend for any Shopify team."
S
Sara Lindqvist
Operations Lead, Nordhaus
"Detail-oriented, fast, and proactive. Our retention emails finally feel personal because John writes them like a human."
T
Tobi Adesanya
Founder, Crown & Coast
FAQ
Questions ecommerce founders ask first.
I work flexibly across US, UK, EU and APAC time zones. Most clients hire me for full overlap with US Eastern or UK business hours, with extended evening coverage available.
First response time is typically under 2 hours during covered hours, and within 12 hours overnight. I track and report response metrics weekly.
Shopify, Zendesk, Gorgias, Intercom, HubSpot, Klaviyo, Slack, Discord, Telegram, Trello, Notion, Google Workspace, Canva, Apollo and Meta Business Suite among others.
All three. Most clients start with a 20 hr/week trial and scale up to full-time. Project-based engagements (product uploads, CRM cleanup, community setup) are also available.
Happy to sign NDAs and follow your security policies. I use password managers, 2FA on every account, and never store credentials outside approved tools.
Send me a message via the contact form or WhatsApp. We'll do a free 30-minute consultation, agree on scope and pricing, and I can typically start within 48 hours.
Available for Remote Work
Looking for a reliable Ecommerce VA to support and grow your business?
Hand off the inbox, the orders and the community — and get back to building your brand.
John Adeyemi
Ecommerce Virtual Assistant
Let's Work Together
Ready to hand off the busywork?
Tell me about your store and where you need support. I'll reply within 24 hours with a free 30-minute consultation slot.
Message on WhatsApp